[Jewelry making - Article 00953] - Re: [Orchid] FedEx nightmare

[James Binnion]

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    The one and only ring of mine that has ever been lost in shipment
    was sent to Canada via Express Mail Service, disappeared in customs.
    We are still trying to collect on the insurance three months later. 
    As far as I can tell the USPS is as bad or worse about paying on
    claims as any other carrier. Shippers are in the delivery business
    insurance is just a sideline. They don't really care if they have a
    bad reputation for paying on claims, it will not affect their main
    business much if at all. Insurers however need to have a good
    reputation for prompt payment on claims otherwise no one will buy
    their service. That is why 99.9% of our shipments are sent via FedEx
    and insured through separate insurance by Parcel Pro. FedEx has an
    excellent record of delivering and Parcel Pro has a excellent
    reputation of promptly paying on claims I must caveat this however
    because FedEx has never lost one of our shipments so I have never
    had to try to make a claim via Parcel Pro so I have no first hand
    knowledge of Parcel Pro's claims service just anecdotal evidence
    from other jewelers. 

Jim Binnion

James Binnion Metal Arts
Phone (360) 756-6550
Toll Free (877) 408 7287
Fax (360) 756-2160
http://www.mokume-gane.com
jbin AT mokume-gane.com
Member of the Better Business Bureau


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