[Jewelry making - Article 00864] - Re: [Orchid] FedEx nightmare

[Daniel Ballard]

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    We have been using FEDEX declared value with good success for about
    one year. Got it through MJSA these days for a better discount than
    we had on our own as DVX shippers. As it turned out at first we were
    not getting the correct discount and FEDEX paid the difference when
    we found the problem. A FEDEX employee showed us the error and taught
    us how to read their billing correctly. 

    A loss or two have occurred among hundreds of packages shipped.
    FEDEX has paid for the lost packages with only minor delays or
    issues. 

    We had one problem with FEDEX to Mexico, where they lost the NAFTA
    documents several times and we paid too mush in tariffs. FEDEX denied
    our appeal. So, we use UPS for international and FEDEX domestic. 

Daniel Ballard
WWW.Pmwest.us


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