[Jewelry making - Article 00811] - Re: [Orchid] FedEx nightmare

[Daniel R. Spirer]

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    I'm going to write once again on this topic because I think a few
    things need to be said.  Over the years we have shipped, and had
    things lost, through all of the major shippers (USPS, FedEx, UPS). 
    The reality is that we are all in a business that involves high
    value, easily stolen, merchandise.  All shippers are going to have a
    problem sooner or later. There are thieves everywhere and they will
    take advantage of all possible options in their attempts to steal. 
    It is up to us, as the shippers of such merchandise, to make sure it
    is properly insured.  If one source doesn't offer the coverage you
    need, than you need to use another source.  And if none of them do
    then you need to carry an insurance policy that does.  If you aren't,
    then only you are to blame for any loss.  You can't blame the
    shipping company because it isn't necessarily their job (unless you
    have bought insurance through them) to insure the package.  And while
    in an ideal world it would be wonderful if they all did actually care
    about each individual package, the reality is that they are handling
    millions of packages every single day, they are trying to do it for
    the low prices we all want to pay for such services, and they simply
    cannot have in place the security necessary for that volume of
    packages.  If you want service that does give you that kind of
    attention then fork out the dollars and use someone like Brinks or
    one of the other armoured car services that specialize in high value
    packages. 

Daniel R. Spirer, GG
Spirer Somes Jewelers
1794 Massachusetts Ave
Cambridge, MA 02140
617-491-6000
spirersomes AT earthlink.net
www.spirersomes.com


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