[Jewelry making - Article 00804] - Re: [Orchid] FedEx nightmare

[Christopher L. Johnston]

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    Daniel R. Spirer=92s comment regarding high value insurance program is
    noted. Although I do not believe that it is available on goods
    ex-Bangkok. 

    I did in fact have insurance on the goods. Not enough because One
    Service in Bangkok in spite of offering cover to 50,000usd on their
    price sheet to African destinations would only furnish cover to 5000. 

    It=92s really is not about the money its about corporate ethics and
    accountability. I am seriously pissed off when 3 months later FedEx
    still won=92t acknowledge that the package has been stolen. They
    continue to hide behind their ongoing investigation. Why? Because
    their attorneys are telling them that the second they admit it was
    stolen their limits of liability are pierced and they are exposed
    legally. 

    Further a salient point that needs to be reemphasized is this. The
    goods did not fall off a delivery truck nor were they removed from
    some small office. THEY WERE STOLEN OUT OF FEDERAL EXPRESS=92S SECURE
    CUSTOMS BONDED LOCK-UP. If there is one place in their system where
    things should absolutely not go missing its out of this government
    regulated high security area.  This means that FedEx has questionable
    control of their lock-up facilities, at least in South Africa.  That
    place should be like a bank vault.  Not only for their customers, but
    because FedEx=92s liability to the relevant tax authorities. 

    What still sends me into a rage is, J. M. Witts-Hewinson at Cliffe
    Dekker, FedEx=92s RSA attorney who has the audacity to say, 

          =93Quite apart from anything else, our client is not in a
          position to accept that it received any parcel in fact
          containing the items or goods alluded to by you=94. 

    Not only will FedEx not admit the parcel was stolen their lawyers
    are now alluding that I either never sent the box or I sent an empty
    one! 

    How=92s that for corporate ethics and accountability. 

Christopher L. Johnston
PO Box 354
Fax ++264-64-57-0548
Omaruru ~ Namibia


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