[Jewelry making - Article 00690] - Re: [Orchid] FedEx nightmare

[Daniel R. Spirer]

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    First of all are you using their high value insurance program?  If
    you are and it was properly shipped and insured for the right amount
    then you have recourse (as you would have had to sign a contract with
    them to join their high value program and it is all pretty clearly
    spelled out in the contract).  On the other hand if you just shipped
    it through them normally their $ limit is $500.  That is also pretty
    clearly spelled out and that is the maximum you could collect.  The
    issue isn't whether one of their employees did it or not.  The issue
    is did you have the proper insurance. If you were shipping it through
    them with normal coverage (i.e. $500.) than that is their total
    possible liability.  And if you were shipping it this way and the
    package had a much higher value than why weren't you carrying some
    other kind of insurance?  Almost all shipping insurance carries
    coverage regardless of whether it is internal or external theft. 

Daniel R. Spirer, GG
Spirer Somes Jewelers
1794 Massachusetts Ave
Cambridge, MA 02140
617-491-6000
spirersomes AT earthlink.net
www.spirersomes.com


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