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In December of last year I dispatched a shipment of 6000pcs of cut
Namibian Demantoid garnet from my cutters in Thailand back to my
office in Namibia. It arrived safely in Joberg about December 19th
and sometime afterward was stolen out of their (FedEx=92s) secure
customs lock-up. FedEx has refused to accept responsibility even
though they admitted to me that only 5 or 6 people had access to the
lock-up and they all worked for FedEx! FedEx has attempted to hide
behind its limits of liabilities, their attorneys and endless group
of low-level robots spewing froth company gibberish.
FedEx=92s own code of conduct demands that it=92s employees conduct
themselves in a legal and ethical manner but clearly this means
nothing once the bean counters and lawyers get involved, its duck and
dive, smoke and mirrors. I wanted to give all Orchidians a heads-up
on their FedEx shipments. Even if it is insured you may still have
trouble getting any help or compensation out of FedEx even when they
have clearly been negligent. You must also take great care to fully
document the contents of the package, take pictures of the contents
and have it witnessed by credible third parties because as with me
when all else fails and FedEx hides behind its lawyers they=92ll send
you a letter with lines like this
=93Quite Apart from anything else, our client is not in a position to
accept that it received any parcel in fact containing the items or
goods alluded to by you=94.
Christopher L. Johnston
PO Box 354
Fax ++264-64-57-0548
Omaruru ~ Namibia
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