[Jewelry making - Article 00671] - [Orchid] FedEx nightmare

[Christopher L. Johnston]

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    In December of last year I dispatched a shipment of 6000pcs of cut
    Namibian Demantoid garnet from my cutters in Thailand back to my
    office in Namibia. It arrived safely in Joberg about December 19th
    and sometime afterward was stolen out of their (FedEx=92s) secure
    customs lock-up.  FedEx has refused to accept responsibility even
    though they admitted to me that only 5 or 6 people had access to the
    lock-up and they all worked for FedEx! FedEx has attempted to hide
    behind its limits of liabilities, their attorneys and endless group
    of low-level robots spewing froth company gibberish. 

    FedEx=92s own code of conduct demands that it=92s employees conduct
    themselves in a legal and ethical manner but clearly this means
    nothing once the bean counters and lawyers get involved, its duck and
    dive, smoke and mirrors.  I wanted to give all Orchidians a heads-up
    on their FedEx shipments. Even if it is insured you may still have
    trouble getting any help or compensation out of FedEx even when they
    have clearly been negligent. You must also take great care to fully
    document the contents of the package, take pictures of the contents
    and have it witnessed by credible third parties because as with me
    when all else fails and FedEx hides behind its lawyers they=92ll send
    you a letter with lines like this 

    =93Quite Apart from anything else, our client is not in a position to
    accept that it received any parcel in fact containing the items or
    goods alluded to by you=94. 

Christopher L. Johnston
PO Box 354
Fax ++264-64-57-0548
Omaruru ~ Namibia


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