[Jewelry making - Article 00173] - Re: [Orchid] Difficulties with Metalliferous

[Mona Clee]

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    Debi, I've also found David to be brusque and abrasive from the
    moment he answers the telephone, which is pretty unpleasant after
    dealing with people at Rio, Indian Jeweler's Supply, Reactive Metals,
    Hoover & Strong, Thompson Enamels, and other suppliers (even Stuller)
    who bend over backwards to be nice.  He seems very angry, and you get
    the feeling he really hates having to talk to you and wants to punish
    you for bothering him.  Given how nice his competitors are, it really
    stands out like a sore thumb.  In contrast, when I first got my
    Hoover & Strong catalog (even before I ordered), a man from the
    company actually called me on the telephone to thank for me my
    interest and to ask if there was any way they could help. 

    Recently I placed my first order with Metalliferous.  Whenever I
    place a telephone order and say the name of my street, it's very easy
    for the person on the other end of the line to get the spelling wrong
    because the spelling is in fact pretty weird.  (Although the weirdest
    street in our subdivision is "Zandol," so things could be worse).  So
    out of courtesy I always spell it out ("V as in Victor, B as in Boy,"
    etc.)  David interrupted me in a tone that came across as rather rude
    and condescending and said, "You don't need to do that, ma'am."  So I
    stopped.  So when he read the spelling back to me, guess what, he had
    it wrong. 

    If they didn't have items that are hard to get elsewhere, I'd never
    place another order with them.  As it is, I won't place another until
    I absolutely have to.  Then I'll fax or mail it, to avoid having to
    talk to him. 

    There are plenty of other great places to visit in New York. 

Mona


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