[Jewelry making - Article 00097] - [Orchid] Difficulties with Metalliferous

[Debi Haldiman]

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    For all of you who have done business with Metalifferous I wonder if
    you have been treated rudely before? After winning an ebay auction on
    Jan. 17th, I waited 1 month for delivery and finally emailed them to
    find out what was going on. Anthony emailed me back saying he
    couldn't find the Kerr Wax Tip and I could get my money back through
    paypal. (I wonder if it had anything to do with the winning bid being
    $14.99 on a $42 item? Perhaps they didn't want to sell for a loss?) 

    After much work, I could not figure a way to do that, so I emailed
    him back and asked for a check to be sent. Never heard back. I spoke
    with David today who was extremely rude to me, with no apology for
    the lack of follow through on their part. He refused to give his last
    name to me as well, which I find odd. 

    Given that I was going to New York next month, and their store was
    high on my list to visit, I'd like to know if this is their normal
    way of doing business? I have done business with them before and I do
    not normally continue to do business with people who are rude and
    abrasive. There are too many other good companies that treat
    customers with respect. Would love to hear your imput. 

Debi Haldiman
Sunny but cool San Diego


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