[Jewelry making - Article 01109] - [Orchid] Companies' Mix ups

[Jasmin Davis-Shearer]

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    Greetings Fellow Creatives and especially to Will, 

    This is my first posting. My formal name is Jasmin Davis-Shearer, AKA
    Radiant Jasmin. I am a multimedia visual and performance artist:
    Jeweler, poet, singer, dancer, electronic musician & painter (yes,
    there are some things I don't do :-) 

    I have had delivery mix ups from UPS, FedEx and jewelry supply
    companies. 

    There was the time when UPS sent my printer from Gateway to someone
    else, the time Rio Grande ( who I usually have no complaints about)
    sent me someone else's order through FedEx, just because her name
    was also Jasmin! (though she spelled it differently ). Then there
    was the horrible, awful, nightmarish UPS shipment. It was a few years
    ago, so I don't quite remember all of the details, it went something
    like this: 

    I was expecting an order of precious metal, I wasn't home for the
    first delivery attempt. I called UPS to keep the package at their
    pickup center, since it was near my "day job" at the time, so I
    wouldn't miss the delivery. I do this all the time with Fed Ex and it
    always goes smoothly. Well, for some strange reason, they sent it
    back to the company! 

    So, I had them send it back to hold at the pickup counter, with UPS
    covering the shipping costs (oh course!) Then they sent it back to
    my house ( I was at work), saying"can't you have the driver leave it
    on your porch? No, I told them, not when the package contains gold! 

    Then I had to contact the supervisors of the facility ( which was a
    job in itself) and have my packages held with a supervisor for me to
    pick up directly. } -( 

    Thank goodness that metal wasn't for a rush job (like for wedding
    rings) because this whole process took about a week or more. I was
    completely through with UPS at that point, couldn't stand them and
    thankfully at that point Rio Grande, (who I get a large amount of my
    supplies from) had a wonderful contract w/FedEx (now Rio shipments
    from FedEx cost a finger and toe :-(  I've now forgiven UPS, we all
    make mistakes and I've had no trouble from them since then. 

    Just know that as smoothly as the amazing system of shipping that we
    benefit from, sometimes there are snags. And good companies
    sometimes have goof ups, (I know I do and I expect my customers to
    give me another chance. 

Respectfully 
Radiant Creations
radiantjasmin AT juno.com
617-825-4449
"Bask in the Splendor of Beauty"


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