[Jewelry making - Article 00079] - Re: [Orchid] Good ultrasonic for home

[Ken Kotoski]

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    Hi Matt, A good ultrasonic would not include L&R, Gem Oro or Sonix
    IV. Sonix IV and Gem Oro are the same unit just sold under different
    names. Sonix IV makes both and the company is horrible to deal with.
    The units don't last and you would waste your money. They have
    serious transducer issues. I can't even begin to count how many
    sonics from this company I see that are new (less than 1 yr.) and
    have to be fixed over and over again. Once the warranty on the
    circuit is expired, everytime your transducers go out your board
    will have to be repaired or replaced and usually the cost is about
    $100 or more. What good is a 10 year warranty if your unit spends
    more time at the factory than in your possesion? 

    L&R has a bad reputation for producing mediocre units that don't
    last and like the Sonix IV units once you have to start the repair
    cycle (which usually starts within about 6 months to 1 yr.) it will
    continue forever. 

    Service from both companies is extremely slow to non-existent. They
    don't care if your unit is under warranty or needs repair. They only
    want to sell new units so getting your repair done by these companies
    can take months. Sonix IV will not allow anyone to replace their
    transducers. So you have to send them in to Sonix IV for repair. L&R
    always has a flimsy excuse why they can't send a part out right away.
    Usually they take a month or more to send it. 

    An example from L&R: 

    Last year I needed an inductor for a unit and tried to order one.
    After talking to the parts person I was told I needed to talk to the
    'engineer' . This guy who knew nothing about sonics told me I did not
    need the inductor that in all his year(s) (probably more like days)
    he had never seen an inductor go bad. He then wanted me to do certain
    specific tests to determine if the inductor was indeed bad. Over the
    course of several days argueing with this non-engineer I finally got
    pissed and said send me the inductor and if it doesn't fix the unit
    I'll eat it. He finnaly agreed to send it. After another week goes by
    I still have no inductor. I call them again and am told they don't
    have parts like that on the shelf and only have one person that can
    make the part! (They better have her insured for millions!) Then they
    tell me she is on vacation and won't be back for another week. They
    assure me when the only person in the whole company that can make
    parts for their machines gets back they will have it made. 2 more
    weeks go by and of course my customer is getting upset because of the
    delays, and rightfully so. I still don't have the inductor. I call
    again and again and finally after a total of 2 months I get the
    inductor. And guess what? It fixed the machine just like I knew it
    would and unlike the 'engineer' at L&R said. 

    I can tell you many horror stories like this one from both L&R and
    Sonix IV. Of the two companies Sonix IV is the worst one. 

    How do these companies stay in business? Because people are to
    interested in saving a dime here NOW than saving hundreds over the
    course of years. If you spend $50 more now on a good quality unit
    that won't need to be repaired rather than saving that money right
    now but having to spend several hundred dollars on shipping fees and
    repair costs when the unit is no longer under warranty. 

    Don't get me wrong both companies get lucky sometimes and make a
    unit that actually doesn't break down. Your chances of getting one of
    these are like playing the lottery. 

    IMO the best brand for anyone is Healthsonics, Sonicor, Crest. I
    favor them in that order. Healthsonics are sold under many names and
    in my opinion are the best for your money. Give me a call and I can
    get you pricing and answer any questions you have. 

    I sell and repair equipment for the jewelry industry. Email or call
    me if you have any questions. 

Ken Kotoski
MPG Repair
877-262-2185



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