[Jewelry making - Article 00542] - Re: [Orchid] Benchmark on return per thousand

[Peter W . Rowe]

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>          Peter-  I know EXACTLY where you're coming from. 
>     UNfortunately, when you say that the customer was warned, it wasn't
>     the retail customer, but the jewelry store. This sort of rush
>     always seems to happen with the same sales people. Other sales
>     people will have the customers wait for weeks (gladly) to make sure
>     their jewelry is done right.  The customers are then surprised a
>     week or a month later when the piece falls apart. 

    All too common, Stanley.  But I'd edit your comment some.  It's not
    just "some sales people", but rather, some of the client stores. 
    Some stores do it right and know what they're doing, and make sure
    their inexperienced sales staff have guidance.  Others are just plain
    hopeless.  In the case I mentioned, it's one of the areas priciest,
    most prestigeous stores, and the Owner himself is the "sales person"
    involved.  However, I'd note that while they seem to send us these
    unsolvable problems more than most of our other clients, at least in
    this case they claimed to have had the discussion as well, with the
    actual owner of the ring.   Still, it's not fun being on the "doing"
    end of the stupid jewelry equation,  knowing it, and not having a
    practical out.  As a job shop, we're kind of the last resort.  They
    send us the stuff they cannot do themselves, and can't for whatever
    reason, afford to turn down.  We're kind of stuck, if we want the
    rest of their business too. 

Peter


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