[Jewelry making - Article 00375] - [Orchid] Black Marks - help!

[Noel Yovovich <noelyovo AT yahoo.com>]

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    Orchid friends-- I need input about a customer complaint. I think the
    subject of black smudges from silver jewelry has come up before, but,
    if I recall correctly, it was on skin. A customer of mine just called
    to talk to me about a silver necklace which she loves, but which
    marked a brand-new yellow turtleneck sweater that she bought
    especially because she thought the necklace would look good on it.
    The sweater is silk, nylon and rayon. Apparently, the whole necklace
    left it's "shadow" on the sweater.                        

    The only explanation I can think of is that the brand-new sweater
    may have had a starch or other chemical in it that caused it to act
    like a polishing cloth. I advised her to get it cleaned (she was
    inclined to wear the combination again, since she now cannot wear the
    sweater without the necklace). I also suggested she try wearing the
    piece with some other (already damaged) light colored garment to see
    whether there was a problem.      

    The necklace involves many strands of 1mm snake chain, so I'm not
    excited about "bringing up the fine silver" on the whole thing. I'm
    not sure I could get the original look back, nor am I sure it would
    solve the problem.          

    Additionally, do you think I'm obliged to offer to pay for the
    cleaning?          

    So, it anybody out there has any experience /insight that will help,
    please pass it along! 

--Noël


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