[Jewelry making - Article 00271] - [Orchid] Durston Service was (Cavallin vs. Durston Rolling Mills)

[James Binnion]

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    Hello All, 

    I would like to give you an update on my Durston Mill. Within 24 hrs
    of having posted my story of woe about my mill here on Orchid I
    received a phone call from Matthew Durston! I unfortunately was not
    able to answer the phone but my wife took the call. He then followed
    up with an email asking for specific information on which type of
    gears I had on this mill. He then sent the replacement gears, keys
    and snap rings via overnight delivery (actually 48 hrs as he is in
    the UK and I am in the Northwestern part of the USA) at no charge!. I
    must say I am truly amazed at this level of service and want to
    publicly thank him for this.  It would be a very different (better)
    world if all companies exhibited this excellent level of customer
    service. So my mill is back in service and my hat is off to the
    Durston company and Matthew  Durston. 

Jim

James Binnion Metal Arts
Phone (360) 756-6550
Toll Free (877) 408 7287
Fax (360) 756-2160
http://www.mokume-gane.com
jbin AT mokume-gane.com
Member of the Better Business Bureau


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