[Jewelry making - Article 00067] - Re: [Orchid] Oops, I broke your tanzanite

[Daniel R. Spirer]

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>      Whats the old saying 80% of your problems are made by 10% of your
>     customers. Get rid of the problem. 

    This is not applicable in this particular situation.  The customer
    is not at fault here.  The fault lies with the jeweler, either for
    not properly notifying the customer of the problem or for breaking
    the stone (even if it wasn't purposeful or due to bad craftsmanship). 

Daniel R. Spirer, GG
Spirer Somes Jewelers
1794 Massachusetts Ave
Cambridge, MA 02140
617-491-6000
spirersomes AT earthlink.net
www.spirersomes.com


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