[Jewelry making - Article 00058] - Re: [Orchid] Oops, I broke your tanzanite

[NatnDan]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========


>     Whats the old saying 80% of your problems are made by 10% of your
>     customers. Get rid of the problem. 

    I dont quite understand how that "old saying" applies in a case such
    as this. Maybe someone could enlighten me as to why I would disagree
    with Bill. 

    As I see it, the stone was broken while in Davids possession. Now as
    far as technical facts to where the stone is from and such seem
    rather irrelevant in this. Of course the woman is mad, and no one
    can blame her. Sentimental value on a recently purchased item seems
    to be hard pressed. Especially one that isnt even from her country
    of origin. Thats like telling someone who just totaled out your new
    Saab convertible that its sentimental value to you cause you bought
    it in the state of your birth. It just wont fly. 

    I will agree its not an easy or particularly fare situation David is
    currently in, but to treat the customer as a problem and not work to
    find a solution might come back to bite him in the future. If she is
    causing this much trouble now, what do you think she will do if
    David follows Bills advice? I would think she would be telling
    everyone she can about her experience with him. And we all know that
    her friends tell their friends and so on. Whats that expression "
    Seven Degrees of Kevin Bacon". Before you know it Davids reputation
    is on the rocks with many possible, or even current customers. 

    Maybe if David could invite the lady and her husband in for a
    private meeting and have material ready as well as a certified
    Gemologist to explain about the stone and its origins. Not trying to
    convince them that its ridiculous to claim sentimental value , but
    to point out its not really what she may have been lead to believe
    it was. As she obviously believes its from her home land. Have a few
    comparable samples ready to offer as replacements and throw in an
    extra incentive. Maybe some matching Tanzanite ear rings or a free
    toaster ( skip the toaster) 

    Oh, one thing that might be a big help is after explaining about the
    gemstone and such, ask her what she would like to see done. Leave it
    to her to suggest something. Then try negotiate if its a ridiculous
    request. But I personally cant see any real negotiations taking
    place that might benefit the parties involved unless all the facts
    are on the table. Emotions and facts rarely mix well. But I believe
    they can come to a compromise once in a blue moon. 

	Best of luck to you David.....
	Daniel Hamilton
	St Louis Mo

    " This is only my humble opinion and is not to be taken as any hard
    core or reliable advice" 



____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________