[Jewelry making - Article 00026] - Re: [Orchid] Oops, I broke your tanzanite

[Ed]

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    I agree with Bill- Get rid of the problem! If this customer is going
    to act this way,#1- you've already lost them as a customer, #2- She
    can't force you to buy it from where she wants it to come from, and
    #3- Anyone that she might tell about you, and they believe her, you
    don't want them as a customer either, and those who truly know what
    kind of '%#*& AT " she is, won't listen to her anyway.  So furnish her
    an equal value stone from the source of your choice and tell her
    'take it or leave it'.  She'll threaten and scream , but theres truly
    nothing she can do about it, unless you harm her materially /
    financially. Courts aren't interested in sentiment. Ed


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