[Jewelry making - Article 00526] - Re: [Orchid] Got a life?

[Jim Reitze]

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    An added thought on the note about 'taking in' all but the simplest
    repairs. No matter how much I try to explain to our store manager
    (who is in control of such things), I cannot seem to convince her of
    the importance of taking stuff in for things like tighening stone,
    refinishing, estimating larger repairs, etc.  She is as bad as the
    customers in wanting SO many things done on the spot.  Many of these
    pieces are not adequately dealt with that way. A 30 second estimate
    may take care of the missing stone and the prong that goes with it,
    but doesn't find all of the other weak prongs, maybe cracks in the
    undergallery or other problems.  Without thorough cleaning, we might
    miss many loose stones that are held tight by the crud.  Plus, the
    constant interuptions take a toll on productivity.  Trying to change
    things, though, just gets me frustrated and wastes even more time. 

    When I had a trade shop, we did 99% of our business by mail, so I
    could better organize my day.  I would block off a bit of time each
    day to work up estimates.  That way I could clean pieces as
    necessary, and have all of my appropriate tools and catalogs
    available to properly estimate each job. Other work was similarly
    organized so that things could be cleaning in preparation for work
    while I was doing something else, etc. Jim 



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