[Jewelry making - Article 01057] - Re: [Orchid] Retipping sterling prong

[Peter W . Rowe]

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Hi all.

    In my recent reply to this thread, I made assumptions about the
    information given by Rio's tech support folks regarding retipping on
    rubies, that were probably incorrect.  And I then proceeded to do
    something I really should know better than to do.  I called whomever
    at Rio had given that advice, and idiot. 46rankly, I know better,
    both on the statement itself, and the use of such language. 

    I'd like to apologize to the staff at Rio, as well as to this forum,
    for that statement. 

    People doing tech support of that kind can only work with the
    information they're given.  Asked whether it's possible to retip a
    ruby,  the answer is yes. It CAN be done.  One can discuss the risks,
    the procedures, and recommend the safer alternative of unsetting the
    stone, repairing the mounting, and resetting the stone.  Tech support
    folks on the phone have little real way to assess the expertise of a
    caller, their abilities, or their equipment available, so this type
    of "teaching by remote control", over a brief phone contact, HAS to
    be imperfect and fraught with the risk that the 'student" won't get
    all the info quite as presented.  And the tech person has no control
    over what the caller will then do with that info. 

    And I should have remembered that, as well as remembering all the
    times I've had to deal, as the moderator of the rec.crafts.jewelry
    newsgroup, with posters jumping off the handle and calling others
    names without thinking it through. 

    So again, I apologize to this forum, and to the many fine and
    knowledgeable folks at Rio, for my undeserved insult. You should have
    gotten better from me, and I'm sorry about that. I really DO know
    better... 

Peter Rowe


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