[Jewelry making - Article 00153] - Re: [Orchid] Problems with Stuller

[Judy Willingham]

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    Hello Amy, 	Your description of your problem is at odds with my own
    experience with Stullers.  When I first got my account, hmmm...15
    yrs ago or so, I told the customer service rep that I was a very
    small business.  She said "Let's see if we can help you grow into a
    big business!"  (I've never forgotten that positive introduction.) 
    My guess is that the account application information was
    inadvertently left out from the catalog mailed to you. 

    	I mostly buy metals, stones, and findings from Stuller - and not in
    huge quantities either, so I'm not a major customer.  They have been
    supportive in every respect, even to searching for answers to my
    technical questions.  Delivery is amazingly quick.  I wonder if they
    have invented a teletransportation device! 

    	Don't give up Amy.  I'm confident that if you provide the
    documentation and get your account, you'll be pleased and your
    customers will be delighted!  Look at Stuller's caution in approving
    accounts as protection for you as well. 	All the best wishes for your
    success, Judy in Kansas


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