[Jewelry making - Article 00033] - Re: [Orchid] Problems with Stuller

[William Denayer]

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    Hello Amy, Interesting story. I am starting up a store and was
    interested in some of the finished jewelry from Stuller - this option
    is not my first choice, but for reasons of diversification (and
    speed) I considered it necessary. So I contacted Andy Kroungold, got
    the catalogs and then the troubles started. I have been buying tools
    from Stuller in Pittsburgh before. I sent an email to the manager
    over there, he ordered the stuff and I picked it up. After a while I
    got tired of driving up to Pitts (one hour from here only to pick up
    tools), and I stopped with it. It was impossible to deliver the tools
    at my place, because I didn't have an account. The rest of the story
    is a conversation between someone who speaks and someone who is deaf.
    Kroungold told me that I had an account and when I explained to him
    how things worked, he insisted that I had an account. I never had an
    account, at least not that I know. I could only order via the
    manager. It made me angry but the conclusion is clear: for what
    concerns me Stuller can keep their stuff and they lost a customer.
    There are other places to go to where people are not creating
    problems. Hope you get to solve your problem. Best, Will 



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