[Jewelry making - Article 01055] - Re: [Orchid] On the spot repairs

[Jim Reitze]

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    At our store, we don't charge any extra for on the spot repairs
    (please note, I am not the policy maker), but we do discourage them. 
    My personal feeling is that on the spot repairs disrupt the schedule,
    are unfair to other customers, and most importantly, do not really
    allow the repair person the time to do the job well.  There is always
    a time pressure, and that is when mistakes occur or problems sneak
    up.  New sale merchandise is the exception, but that tends to be less
    problematical on the average, too.  In some cases, the customer has a
    reason that is good enough that we will go along with a quick repair,
    but it depends not only on the customer's reason, but our current
    workload and the nature of the job.  Any consensus on the question
    out there?  Should we charge extra?  Should we do 'on the spot' at
    all?  I think if it were my decision, I think I would: Only accept
    quick repairs 'on the spot' Only accept them if it doesn't really
    create a major blip in my work day Make it clear that there are some
    extra risks involved in rushing things 

    Not sure about the extra charge.  I know people are often willing to
    pay extra, but I'm not sure about the message it sends out,
    especially to other customers.  Appointments are another problem.  We
    don't work that way simply because so few of those who were making
    appointments would actually show up when they were supposed to.  The
    seemed to think they could make an appointment for a certain day,
    then show up whenever they found it convenient and expect the same
    service.  We would only ask them to commit to morning , mid day or
    later afternoon.  They would show up 3 days later expecting us to
    drop everything. Oh well. Jim


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