[Jewelry making - Article 00547] - Re: [Orchid] The cost of holding out

[David Geller]

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>     But that still does   not dispute my observation that customer's
>     are concerned about what they pay for repairs, to the extent that
>     they will get quotes from different retailers. 

    Sorry, whole heartidly disagree with you. Across the COUNTRY people
    tell me that when they raise their prices 1 out of 10 leave the
    store. Don't let one or two little old ladies sway you. How
    trustworthy the   service, how prompt and thorough, and price, and
    other aspects.  And, then the question of how competitive do your
    prices need to be, and finally, isn't it important to be fair
    (alright, generous) to the customer. 

    I bet you're apologizing for your prices when you present them to
    the customer. I can't TYPE as many responses I have from people who
    are amazed at the prices they now get and how few people leave. 

    You believe your words to be true. OK. I find others prove you wrong
    daily. Hey if I'm right and you're wrong................you get
    richer. 


David Geller



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