[Jewelry making - Article 00521] - Re: [Orchid] The cost of holding out

[Jim Reitze]

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    It should also be noted that there are at least some stores out
    there who send the stuff out (to wherever) without informing their
    customers.  Not ethical, but another reality.  Some just won't inform
    unless asked directly, some will actually outright lie about it. 
    Sad, but true.  Many customers coming into our shop ask if the work
    is done on premises.  Many also relate horror stories (perhaps
    inflated) about bad experiences with shops that do send out.  These
    situations make it hard for all of us who want to make an honest
    living, but that phenomenon is not unique to the jewelry trade.  I
    am too often faced with customers who demand 'while I wait and watch'
    service so that their piece never leaves their sight.  Sorry, but if
    you don't trust me enough to leave your item, go elsewhere. 
    Disrupting my schedule hurts everyone and benefits nobody.  To cater
    to these customers disrupts service to others and also forces their
    own work to be rushed, and I find that is when problems leap up from
    unexpected places.  We turn around most work in 2-3 working days as
    it is, so I do get stubborn about having the time to do the job
    right, and in the most efficient way I can. As a tongue in cheek
    aside to this customer attitude, has anyone else out there noticed
    that the customers who are the most distrustful of leaving their
    jewelry with you are the ones who own the least tempting pieces???? 
    I mean, really now, who would WANT to switch stones when the customer
    brings in a .10 diamond that looks like frozen spit or a chunk of
    charcoal???  I guess that goes along with my other repair shop
    theory, the thinner the shank, the fatter the finger....... 
    Jim in cloudy western NC.



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