[Jewelry making - Article 00969] - Re: [Orchid] How do you deal with high value stones?

[BrentKeeney]

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    We have a form in duplicate that states that while we are experts in
    the field, things can happen beyond our control and therefore we are
    not responsible for any damage that may occur when un setting or
    resetting a gem that has not been purchased from us.  When
    presenting this form to the customer to sign, I simply tell them
    that if I didn't originally set this gem, I don't know what may be
    hidden beneath a prong or bezel that could potentially create a
    problem.  Most customers haven't had a problem with this.  -BK in AK

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