[Jewelry making - Article 00334] - [Orchid] Byzantine Blues

[MillsGem]

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    All, Recently we took in a heavy Byzantine chain for rebuilding the
    jump rings that connected the clasp. Having performed the service,
    we then placed it in the vibratory tumbler for burnishing with non
    abrasive ceramic media. After about an hour we removed the chain and
    discovered, to our horror, that a number of the external wires had
    rotated and were projecting outwards. We also noted that they would
    not go back into place. Before we could attempt to rectify the
    situation, the owner came in and saw what had happened. I told him
    that we would like to keep the chain for another day inj order to
    right the situation , but the man went completely into orbit and
    launched into a tirade of expletives, accusations and threats. He
    demanded immediate satisfaction and claimed that he had owned the
    chain for twenty years and had paid two thousand dollars for it.
    Shortly thereafter he began making hysterical phone threats and we
    had no choice but to make an incident report to the local
    constabulary. Our next step is probably going to be one of invoking
    a restraining.order. 

    My question is: Have any of you had any simlar experiences with
    Byzantine chains and, if so, how have you approached the problem ? (
    I certainly hope that none of you have had the misfortune to
    confront a similar personality ! ) 

    Thanking you in advance, Ron at Mills Gem, Los Osos, Ca.

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