[Jewelry making - Article 00132] - Re: [Orchid] Lapidary Journal

[Karen Goeller]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========


    Teresa, I'm sure there will be others who respond to your post, with
    regard to "malicious commentary."  However, I have to say that this
    forum has been very supportive of the suppliers who have supported
    it.  Many of us have gritted our teeth and stuck by Rio despite the
    difficulties -- but the long and short of it is that we've been
    forced to go elsewhere because Rio could not fill our orders.  I am
    one of the many who tried really hard to give Rio my business this
    summer and this past fall.  When I could get through to them after
    hours of trying (and who has that kind of time to waste?), the things
    I desperately needed were backordered with "no projected delivery
    date."  As a very small business, I can't afford to wait an unknown
    amount of time for something my customer needs on a specific day. 

    If this had happened once, I would have shrugged it off as an
    unfortunate incident.  When it happened with EVERY order and
    attempted order over a 5 month period, it was more than that.  That's
    not malicious commentary -- just a statement of what happened with
    this once-great supplier. 

    I would dearly love to see Rio get back on track.  My last order
    with them seemed promising -- a quick response on the phone connected
    me to a knowledgeable sales rep.  Then I got the order, and the 2 key
    items on it were backordered.  No delivery date projected.  So it
    seems that the problems are lingering. 

    When I'm trying to girue out how to satify my customer's needs, this
    forum provides me with great alternatives -- the purpose of so many
    of the postings around this issue last year was just that.  Where can
    I go to get this item I need, since Rio can't get it for me?  That's
    not a hidden agenda, not vindictive, and it's not looking for "15
    minutes of fame" - it's a cry for help to a supportive community who
    can point me in the right direction. 

Karen Goeller
kgoeller AT nolimitations.com



____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________