[Jewelry making - Article 00466] - Re: [Orchid] Rio and other suppliers and shippers

[Jewelpunk1]

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    Daniel, et al. I wholeheartedly agree with the points you have
    brought forth. Any of us who are business owners have undoubtedly
    experienced troubles in many areas. I applaud Rio Grande for their
    stellar customer service. They have always treated me with utmost
    respect and generosity. When I have had problems I haven't had to
    wade through layers of "superiors" for satisfaction-the agent has
    rectified the situation on the spot in most cases. Their agents
    aren't all jewelers, but their tech support agents are willing to
    help in any way they can-if they don't have the answer right away
    they do the research and get back with options. 

    I sent samples of my line in to them for finishing tests and
    received a report of what machinery to use, and how to achieve the
    desired results. I saved several hundreds of dollars on that
    purchase alone! I will stick with Rio Despite the wait times ( I use
    the wait for catching-up on paper work.) They have always surpassed
    my expectations in the past and will again soon, I am sure.  

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