[Jewelry making - Article 00113] - Re: [Orchid] Customer relations

[Daniel R. Spirer]

========[ Invite a Friend - http://www.ganoksin.com/invite.htm  ]========


    This is an interesting question. I have actually had some similar
    experiences with fragile gem materials.  We have always just sucked
    it up and absorbed the loss.  Unless the retailer had spent quite
    some time beforehand explaining exactly how fragile the stone was or
    unless the customer had been truly negligent (like throwing the ring
    to a friend across the room) I think the financial situation must be
    absorbed by the retailer. Of course there are stores with fragile
    knickknacks that often have  "you break it, you buy it" signs, but I
    can't say that I have ever seen one in a jewelry store.  In the pure
    interest of customer relations, it is my opinion that the jeweler
    should absorb the loss and use the situation to explain why the
    customer would be much better off not getting a ring with an opal in
    it and should buy a more durable (hopefully more expensive) stone. 

Daniel R. Spirer, GG
Spirer Somes Jewelers
1794 Massachusetts Ave
Cambridge, MA 02140
617-491-6000
spirersomes AT earthlink.net
www.spirersomes.com

____________________________________________________________________
T h e   O r c h i d   L i s t
Open Electronic Forum for Jewelry Manufacturing Methods and Procedures
____________________________________________________________________
Orchid FAQ:
~ http://www.ganoksin.com/orchid/faq.htm
Orchid Archives:
~ http://www.ganoksin.com/orchid/archive
Orchid Galleries:
~ http://www.ganoksin.com/orchid/gallery.htm
Invite a Friend:
~ http://www.ganoksin.com/invite.htm
____________________________________________________________________
Tips From The Jeweler's Bench - Article Archive
~ http://www.ganoksin.com/borisat/tip_sear.htm
The Jeweler's Selected Bibliography List
~ http://www.ganoksin.com/jewelry-books
Buy Orchid Jewelry:
~ http://www.ganoksin.com/shop
____________________________________________________________________
-Unsubscribe:
-Email: orchid-request AT ganoksin.com Body=unsubscribe subject=blank
____________________________________________________________________