[Jewelry making - Article 00945] - Re: [Orchid] Customer communication problems

[Dan Statman]

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    The way that I always prevent technology from doing this to me, is
    the use of a handwritten log sheet.  I certainly keep all of my files
    on computer and try to back them up regularly, but I keep this one
    sheet in handwritten form.  When a new customer is received their
    name, address, phone number, and e-mail address are HANDWRITTEN into
    a notebook (Index cards also work well for alphabetizing).  This
    information is also entered into a database computer file.  If the
    computer crashes, you have the handwritten document. If the
    handwritten document gets lost (fire, etc.) you have the computer
    document.  If you lose both documents at the same time, a lost
    customer will be the least of your worries, ;-). 

Daniel J. Statman, Statman Designs
www.statmandesigns.com

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