[Jewelry making - Article 00925] - Re: [Orchid] Customer communication problems

[Peter W . Rowe]

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>      How many other people have had similar situations happen to
>     them?Lost emails... crashes etc. Daniel Grandi 

    Chuckle. What seems to happen to me is more a factor of crashed brain
    cells managing to screw up the computer, without my realizing it. 
    Twice now (I think, might be counting wrong) I've managed to goof up
    my email filters so that "watch" filters correctly sort mail into the
    right folders for new incoming email, except they don't get flagged as
    new messages, but sit there looking like older, already read
    messages, which I then fail to notice.  It's just a good thing that
    I've not yet accidentally set them to be "kill" filters, deleting the
    messages.  At least this way, once I realize there's a problem, I
    have some hopes of finding which messages I've not noticed... 
    fortunately, the customer most involved in this has been amazingly
    patient (hi Carl...).  I did loose one this way last summer, or at
    least lost the contact long enough that they weren't interested any
    more when I finally got back to them.... 

    All of which illustrates two things.  One is why I work for someone
    else. The way I'm organized, I'd fail pretty quick were I trying to
    actually run my own full time business (sigh). 

    And the other is the observations that the old adage, "to err is
    human, but to really screw up, you need a computer", isn't totally
    correct.  You need both the computer, and the human to mess it up
    totally... 

Peter

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