[Jewelry making - Article 00096] - Re: [Orchid] Newbie at buying good stones

[Galarneau's]

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    Noel, You must get an education on gemstones.  There is no
    substitute.  I am a gemstone dealer, at both wholesale and retail
    shows.  In the wholesale selling environment I expect my customers to
    be knowledgeable.  As a dealer I am not there to educate a wholesale
    customer.  I am there to sell you products. In wholesale I have a
    strict no return for money policy unless there is some drastic
    mistake I have made in representing the product.  A wholesale buyer
    is supposed to know what they are doing.  I give each wholesale buyer
    ample opportunity to look at the stone.  When they buy the stone it
    is their stone. 

    In retail I must take the time to educate my customers.  I expect
    them to be uneducated.  I give them a five day return policy for
    unaltered products. After five days the no return policy is strictly
    enforced, unless I have made a mistake. 

    Yes, I have made mistakes in the past.  Especially on gemstone
    treatments and identification of synthetic versus natural.  It is
    very difficult.  Even with 20 years experience I have been fooled. I
    will admit it.  Most dealers will not. 

    Either way my prices are the best for the quality I have to offer. 
    My guarantee is that the stones are exactly what I say they are or I
    will gladly refund your purchase.  If I do not know if the material
    has been treated I tell the customer that the treatment is unknown. 
    My website is www.galarneausgems.com.  You may see me at Western US
    gemshows. I will gladly show buyers the quality of the stones and my
    pricing.  Drop by. 

    Gerry Galarneau 

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