[Jewelry making - Article 00321] - [Orchid] Good Vendor/Bad Vendor? was: Anodized aluminum disks

[Dave Sebaste]

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>     I don't know of another supplier who will let you wander around in
>     his back room... Regarding the owner, on my first or second visit
>     some years ago, I was browsing... I never fail to stop in for a
>     visit when I am in NYC... 

Hi Bob,

    Glad to hear you had a more positive experience. People tend to be
    nicer face-to-face. Its great that you can go there in person and get
    the royal treatment. Most of us don't have that luxury, and have to
    deal with them via phone, where relative anonymity seems to allow the
    deterioration of otherwise accepted norms of customer service. 

    The contrast between your experience and mine serves to illustrate
    that unless you find a way to  "endear" yourself to them, you can
    take a hike, as far as they're concerned.  And I have. 

    Life is to short to deal with ornery vendors! 

All the best,

Dave

Dave Sebaste
Sebaste Studio and
Carolina Artisans' Gallery
Charlotte, NC (USA)
dave AT sebaste.com
http://www.CarolinaArtisans.com


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