[Jewelry making - Article 00280] - Re: [Orchid] [Source] Annodized aluminum disks

[DaveSebaste]

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>      I have had more than one run in with their owner who is very
>     non-customer oriented and I would be curious to know if anyone else
>     has encountered similar experience with this company.  

    Yes! It's rare that I hang up pissed-off from speaking with a
    potential vendor, but they pulled it off. I couldn't believe the
    attitude of the "customer service" person. I wanted to know the
    inside diameter of some tubing, and their specification was outside
    diameter and wall thickness. The "helpful" representative curtly told
    me to figure it out myself! I probably could have done so pretty
    easily, but with that kind of response, I decided not to. 

    I sent email to the company to make them aware of the situation and
    never got a reply. Its a shame they spend so much money on marketing
    to blow it when the potential new customer calls. There are too many
    helpful vendors out there, with good customer service, for me to put
    up with that! 

    Sorry, I don't have an alteranate source for you though... I don't
    use anodized aluminum. 

All the best,
Dave

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