Because of the large volume of email we get everyday it is impossible for us to respond to technical questions. However our Orchid forums offers technical support.

Orchid jewelry forum is an e-mail based discussion group with over 8,500 members worldwide speaking from a wide range of technical and aesthetic experiences, this lively forum addresses questions about every aspect of jewelry making today.  

Sending one message to orchid sends mail to all other members of Orchid. A daily digest edition is also available.

Learn how to join Orchid here....

You are also welcome to visit the library section of Ganoksin for additional reference.